Reservation confirmation
The confirmation of the reservation implies the knowledge and acceptance of its conditions. To consult other rental conditions, requirements, additional charges, restrictions, and specifications, we recommend entering our website: www.hertz.com.ar.
It is important to note that the reservation confirmation stipulates a class of vehicle or similar, rate and start and end time of the rental. The postponement, delay in picking up the vehicle on a confirmation and stipulated time does not guarantee the availability of the category, the initial rate, unit and/or selected vehicle; it only acquires validity within the times in which it was originally requested.
Required Documentation
When picking up the vehicle, you must present your D.N.I. or passport*, valid driver’s license** and a physical credit card*** to guarantee the deductible.
As a requirement, the driver must be over 18 years old (they can rent between 18 and 21 years old, paying the young driver charge).
According to Resolution 39/2019 of the National Road Safety Agency, the digital National Driver’s License is complementary to the physical Driver’s License.
The nationality of the driver's license must match the nationality of the document proving identity.
The credit card must be issued by a physical bank to guarantee the deductible. The card must be presented in physical format, it cannot have dynamic codes or exceed 4 digits. Prepaid or virtual cards or CABAL cards are not accepted. The cardholder who guarantees the rental must be present to sign the corresponding coupon.
Guarantee: Pre-authorization of your car rental
A pre-authorization will be requested on the customer’s credit card for the rental guarantee. The credit card must have sufficient funds to generate said pre-authorization, otherwise the rental cannot be completed. We ask you to please check the amount you must have available by calling 11 7090-4000 or 0810 222 4378, or at the branch where you will pick up the vehicle.
Rates
The best option to guarantee the informed rate is 'Book and pay now' since you have a 20% discount (not cumulative with other promotions). If you select “Book and pay on arrival” the rate may be subject to changes.
The value of the rate published on our website is guaranteed only if the reservation is prepaid.
Tolerance of your reservation
In case of delays in picking up your vehicle, we offer you a tolerance period of 45 minutes. After this time, without prior contact from you to our Reservation Center or any of our offices, we will consider that you will not take the vehicle and we will proceed to cancel your reservation.
Flight Connection
In case of delay or rescheduling of your flight, it is important that you inform us as soon as possible to update the delivery of the vehicle.
Night Out of Hours Wait
If you arrive to pick up your vehicle outside our business hours, you must notify our Reservation Center or corresponding office. This service will apply an additional charge (see additional rental charges). To confirm the night pick-up, your phone number, credit card details and flight number will be requested, this surcharge being non-refundable. If this information is not provided, the wait will not be guaranteed.
In case the night charge is requested and confirmed, it must be prepaid.
Border Crossing Permit
If you plan to travel to neighboring countries, it is important that you know that mechanical assistance services and towing abroad will always be at the customer’s expense.
Additional coverage is not valid in the event of an accident abroad.
In the event that you need to return to the country and the border is closed for any reason, it will be your responsibility to repatriate the vehicle.
Requirements for Traveling to Ushuaia
At the request of Ushuaia, vehicles circulating in the city must be equipped with snow tires.
Delivery and Collection
These services are subject to availability and have an additional cost. You have to confirm them with our Reservation Center. Confirmation of the service is made at the time of confirming the reservation, with prior consultation. These services are scheduled within specific dates and times depending on the office(s) and are subject to availability at the time of confirming the reservation. It is important to note that the quote for this service does not guarantee its availability. To manage this special service, it is essential to have complete credit card information (number, expiration date, security code, color, issuing bank and country, ICA number if it is Mastercard, etc.). It is important to note that the person holding the contract must be present to sign it at the time of delivery of the vehicle.
In addition, it is necessary to send the following documentation by email:
Driver’s license and identity document (DNI) or passport (these documents will be requested by the operator at the time of delivery of the vehicle and the passenger must present them).
Corresponding billing information.
Flight Schedules
Please remember to check the arrival time of your flight; if it is delayed or rescheduled and the new time is close to the closing time of our offices at the airport, you will have to notify us of this change.
The holder of the reservation or requesting agency is responsible for notifying the Reservation Center or pick-up office about flight changes, and providing the required credit card information to confirm the out-of-hours wait (if applicable).
Reservation Cancellation
We apply cancellation charges, which vary depending on the time of cancellation. Check our policies for more details.
The confirmation of the prepaid reservation implies that a cancellation charge is accepted from the moment the reservation is made until 24 hours before the scheduled date and time to pick up the vehicle.
If the cancellation is made within the 24 hours prior to the date and time of pick up of the vehicle, a cancellation charge equivalent to the daily rate of the reserved car must be paid, plus 4% for administrative charges.
In the case of vehicle delivery services, any modification or cancellation of the service must be communicated at least 24 hours in advance.
In the case of reservations that include permits to cross borders, the cost of the permit is not refunded, including the charges mentioned above.
Provincial Seal
Depending on the province in which the rental begins, rental requests are subject to the application of a provincial stamp tax that varies between 0.6% and 2% (approximately - may vary) of the total rental contract, which must be paid on arrival at the time of pick-up or return of the vehicle.
Coverages and Guarantees
The rate includes coverage with a deductible, the amount of which varies depending on the type of vehicle.
Circulation Restrictions
Access to the Esteros del Iberá National Park (Route 40/41) and access to the “Carlos Pellegrini” colony with standard vehicles (cars in general) is absolutely prohibited.
The use of gravel or dirt roads with passenger vehicles is prohibited, and only circulation on paved roads with these vehicles is allowed.
Tolls
Vehicles equipped with electronic devices
At the Buenos Aires offices: Aeroparque Jorge Newbery, Ezeiza International Airport, Paraguay 1138, Paraguay 1140 and Cerrito 1527, vehicles equipped with a Telepase electronic device will be delivered, therefore, you can use the automatic booths called Telepase and use the smart ramps (without booths), this service will be available at the tolls of the highways in the metropolitan area of Buenos Aires.
Vehicles not equipped with electronic devices
In vehicles delivered without an electronic device, the customer will be responsible for paying the tolls and any fines that may be generated for evading said payment.
Circulation Restrictions
General conditions
Parts of the request:
The company that operates under the Hertz brand, duly identified the car rental request hereinafter referred to as HERTZ IN ARGENTINA.
Natural or legal person signing and correctly identified in the car rental request hereinafter referred to as “client”.
Rented motor vehicle:
The car duly characterized and identified in the rental request and that is in perfect conditions of use, conservation and operation.
The client is fully responsible for the custody of both the motor vehicle and its accessories and documents, until it is effectively returned to HERTZ IN ARGENTINA, which will be carried out under the same conditions in which it was delivered. In the event of missing items, the client must take responsibility for them.
HERTZ IN ARGENTINA with the delivery of the car transfers the custody of the vehicle given in lease, being exempt from any type of responsibility arising from the use of the vehicle during the validity of this
Advantages granted by HERTZ IN ARGENTINA:
Except for fraud or gross negligence, contractual coverage is granted for damage to third parties (civil liability) up to $160,000,000 and any value higher than the covered amount will be the exclusive responsibility of the client. Likewise, the client-lessee hereby expresses their agreement with the scope of the insurance policy contracted by HERTZ IN ARGENTINA for damage to third parties.
Exemption from the collection of lost profits regarding the leased vehicle as long as the claim was not attributable to the lessee
Obligations of the parties to this request:
HERTZ IN ARGENTINA once this request is accepted, undertakes to:
1. Provide technical mechanical assistance through its maintenance centers, and during business hours.
The client undertakes to:
1. Not to infringe, by themselves or by an authorized driver, voluntarily or involuntarily any of the clauses and conditions of this
2. Not to allow the use of the vehicle by another driver who is not duly and expressly identified as authorized in this request.
3. In case of an accident, theft, robbery or fire of the leased motor vehicle, notify what happened to HERTZ IN ARGENTINA All this within twenty-four (24) hours of the event.
4. In the cases referred to in the previous point, and within a maximum period of twenty-four (24) hours from the event or from the moment the fact is known, file a complaint with the competent police station, requesting the respective certified record, which must be delivered to HERTZ IN ARGENTINA, at the time of making the administrative complaint of the claim before HERTZ IN ARGENTINA, this instrument must be signed, reserving HERTZ IN ARGENTINA The right to require a new complaint or description by the applicant or driver of the claim, for which the client-lessee will be duly summoned.
5. Request, in case of a traffic accident, the performance of the corresponding expert reports to the competent authority and take the data of the witnesses who witnessed the event.
In case of breach of any of the obligations set forth in point 4.2 and/or of any of the conditions of this request, and/or if the client proceeded with manifest negligence in the custody and/or use of the unit, especially if it is abandoned or parked with the doors unlocked or with the windows down, keys in the ignition, garage door open, etc. and/or proceeded with gross negligence or fraud in case of a traffic accident or any other event that may involve it, will be responsible for the damages and losses caused by its actions, also authorizing HERTZ IN ARGENTINA to proceed with the rescission of this request automatically losing the benefits granted in points 3.1 to 3.2.
The contravention of any municipal, provincial or national traffic regulation that causes damage to third parties or to the rented vehicle, will make the client lose the advantage granted, making the client civilly and criminally responsible for what their unlawful conduct causes.
Other rental conditions:
This request is personal and non-transferable, with the client as the legal guardian of the leased car, which may not be driven by other persons other than those authorized in this request, under penalty of losing the advantage granted and being responsible for the damages and losses in their entirety. In case the client is a legal person, it undertakes through this to provide HERTZ IN ARGENTINA with a list with the names of the authorized employees to drive, who must be covered by a work accident policy contracted by the client.
The leased car may not, under any circumstances, be used for a purpose other than the specific destination stated in the registration certificate and/or manufacturer specifications, and may only circulate in national territory (except for special powers), and routes enabled for this purpose. Failure to comply with what is provided here will result in early termination and the consequences listed in point 4.3.
Return of the car, deadlines, misappropriation and compulsory return due to early termination:
The leased car must be returned to HERTZ IN ARGENTINA on the date recorded in the box located on the front of this request and identified as “expected return”. Any request for an extension must be requested by the applicant personally signing the request which must also be accepted in writing, any telephone communication in this regard being invalid. Failure to comply with what is established here will give the lessor HERTZ IN ARGENTINA the right to promote the relevant criminal actions for misappropriation of the vehicle, without the need for prior notification. In case of leaving the vehicle in another country, an extra charge will be charged (see Charges for returns in another country)
Once misappropriation is established, the client will also be subject to the criminal and judicial sanctions that derive from it, bearing all the judicial or extrajudicial expenses that HERTZ IN ARGENTINA makes for the search, apprehension and effective return of the rented car and other damages and losses caused. All with the loss of any advantage granted.
In cases of emergencies for just reasons that cause an early termination of the request referred to in clause 8, the car must be returned to HERTZ IN ARGENTINA within the period set by the relevant notification, under penalty of constituting the crime of misappropriation.
The rented car must be returned to HERTZ IN ARGENTINA at the place of rental. However, in any of the cases provided for in this clause, the return of the car may be made to any other legal entity that operates under the Hertz brand, the return costs of the unit to the origin being the responsibility of the client.
Rental expenses and collection methods:
At the time of returning the vehicle, the expenses and items of the rental period will be calculated, in the terms and conditions of this request. However, there may be debits to the client’s account not claimed by HERTZ IN ARGENTINA immediately. Through this, the client undertakes to pay promptly the traffic fines committed, the calculation differences of the rental that may have occurred, the compensations for damages, breakages or missing items suffered in the leased car and damages to third parties. Likewise, the client will pay the traffic fines received later and originated during the rental period.
The client will always be directly responsible for the compensations due to HERTZ IN ARGENTINA without prejudice to the exercise of their possible rights of recourse against the third parties causing the damages, as well as for the expenses and payments that HERTZ IN ARGENTINA is obliged to make on its own, by force of passive solidarity that may link it.
Any payment due to HERTZ IN ARGENTINA and made late will be charged with interest for late payment according to twice the active rate of Banco Nación in its discount operations.
THE CLIENT AUTHORIZES TO DEBIT ALL THE ITEMS ARISING FROM THIS REQUEST FROM THEIR CREDIT CARD WITHOUT NEEDING THEIR PRIOR APPROVAL.
Early termination:
The confirmation of the prepaid reservation implies the acceptance of a cancellation charge from the realization of said reservation until 24 hours prior to the date and time to pick up the unit equivalent to a predetermined amount depending on the date of pick up of the vehicle plus 4% of administrative charges.
In case the cancellation occurs within 24 hours of the date and time to pick up the unit, a cancellation charge equivalent to the rate of one day of the reserved car plus 4% of administrative charges must be paid.
In cases that request vehicle deliveries, any modification or cancellation of the service must be communicated with at least 24 hours in advance. Otherwise, the cost for transfers, one day of rental, plus 4% of administrative charges will be billed.
In cases where the border crossing permit is requested and the reservation is canceled within 24 hours of the date and time of taking the vehicle, the cost for the border crossing permit will not be refunded.
Final provisions:
The indemnity exemptions mentioned in this request do not imply the hiring of insurance by the lessor. They only mean that HERTZ IN ARGENTINA may choose to contractually assume the costs, damages, or indemnity liabilities that may eventually arise from the use and circulation of the rented car.
HERTZ IN ARGENTINA may, at its sole discretion, choose to contract optional liability insurance that covers the values and amounts of the indemnity exemptions that are contractually agreed upon.
The client becomes responsible, civilly and criminally, for the statements made at the time of signing the rental request
HERTZ IN ARGENTINA will not be responsible for the objects and valuables forgotten in the rented car.
HERTZ IN ARGENTINA will always be authorized to obtain personal information from the client with financial institutions and credit card issuers
The client’s failure to pay the rental value and/or any item agreed here will automatically put them in default, causing them to lose all the advantages agreed upon herein.
Jurisdiction:
For all purposes of this, the parties establish domiciles at those indicated on the front of this, and submit to the jurisdiction of the ordinary courts of the City of Buenos Aires, with express waiver of any other jurisdiction.
By means of this, the client expressly acknowledges that in the event of: 1. Theft of the rented vehicle. 2. Fire. 3. Missing. 4. Tire and/or wheel breakage. 5. Accident or collision that damages the rented vehicle. 6. Damage due to weather conditions (e.g. hail, etc…). 7. Any type of damage caused to the rented vehicle, the client must take responsibility with their assets up to the amount of the deductible equivalent to the type of rate and vehicle category and the company that operates the Hertz brand will cover any amount above
Likewise, by means of this, the client also expressly acknowledges that in the event of a rollover, the client must take responsibility with their own assets up to the established deductible amount for that concept, the company that operates the Hertz brand will cover any amount that exceeds that amount.
In the event that the rented vehicle is seized due to speeding or for any other reason, HERTZ IN ARGENTINA will also directly receive from the lessee, as lost profits, the value of the rental day of the rented unit for each day that this situation lasts, until it is returned. This without prejudice to the other obligations and clauses provided for in this request.
EXCLUSIONS
In case of engine breakage, the client must pay the total amount budgeted by an official dealership.
In case of airbag activation due to any eventuality, the client will be responsible for paying the full costs and damages mentioned above, estimated at 100%.
With respect to traffic fines, it is the client’s responsibility to respect current regulations and comply with all traffic laws established by state authorities at the national, provincial and municipal levels. This includes controls carried out by electronic control means or by inspection authorities, whether national, provincial or municipal. In case infractions are recorded during the rental period, the company Hertz is authorized to debit the corresponding amounts from the credit card that guarantees the rental request.
The criteria for applying or not charging the deductible will be based on the checks carried out during the delivery and reception of the vehicle. Therefore, it is essential to carry out detailed and complete reviews, and we request the client’s collaboration with the fleet personnel for this purpose. The client acknowledges and accepts the conditions mentioned above, and is informed that in case of accidents, it will be their responsibility to file the corresponding police report and complete the administrative report related to the incident.